Just a couple of questions:
During these times, is the device able to acquire a good GPS fix?
Was the green light blinking on the unit?
What is the testing environment? Do you have a clear access to an open sky?
No tall trees or buildings?
Moreover, can you please register your product and generate a support ticket?
We recommend that you visit our website: (http://www.usglobalsat.com/store/signin.aspx?ReturnURL=/store/support/
). Register your product and generate a "Support Ticket" from within our system.
If you had purchased the item from the USGlobalSat website, you should already have a customer account and password. You can immediately log-in using that info. If you purchased it from one of our authorized resellers, you will need to establish a NEW account at: http://www.usglobalsat.com/store/createaccount.aspx
By working within our support structure, we do not only address your specifc issue in a timely manner, but also maintain a history of your incident to ensure that it is handled with appropriate actions. It's not only now, but for all potential future communications as well.
We again thank you for your patience and cooperation. WARRANTY POLICY Please read our posted warranty policy, especially on how it pertains to sellers of USGlobalSat product on e-Bay & other unauthorized resellers: http://www.usglobalsat.com/s-131-terms-conditions.aspx#12