Thank you for contacting USGlobalsat Customer Care. Thank you for your recent message.
In response, we recommend that you visit our website (https://www.usglobalsat.com/signin.aspx?ReturnURL=/support/
) to register your product and generate a "Support Ticket" within our system.
If you had purchased the item directly from our website, you already have a username and password and can immediately log in. If you purchased the item from one of our authorized resellers, you will need to establish a NEW account at: (https://www.usglobalsat.com/createaccount.aspx?checkout=False
By working within our support structure, we do not only address your specific issue in a timely manner, but also maintain a history of your incident to ensure that it is handled with appropriate actions, not only now, but for all potential future communications as well.
We again thank you for your patience and cooperation.