Thank you for contacting USGlobalsat Customer Care. Thank you for your recent message.
In response, we recommend that you visit our web-site https://www.usglobalsat.com/signin.aspx?ReturnURL=/support/
to register your product and generate a "Support Ticket" within our system.
If you had purchased the item from the USGlobalSat website, you already have a customer account and password and can immediately log-in. If you purchased the item from one of our authorized resellers, then you will need to establish a NEW account at: https://www.usglobalsat.com/createaccount.aspx?checkout=False
By working within our support structure, we can not only address your specific issue in a timely manner, but also maintain a history of your incident to ensure that it is handled with appropriate actions, not only now, but for all potential future communications as well.
We again thank you for your patience and cooperation.